|
|
 |
| Frequently Asked Questions
|
|
|
| What is a
default shipping address? |
| What is a default
credit card? |
| Can I change the expiry
date of a credit card in my list? |
| Can I
have more than one Billing address? |
| Can I
have more than one shipping address? |
| How can I add a shipping
address to my address list? |
| Can I
delete an address from my address list? |
| How
do I make changes to an address in my list? |
| How do I
check the status of my order? |
| How do I cancel an order?
|
| As a registered customer,
what are my other benefits? |
| I
already have an account with you. Do I need to register myself again on your web store?
|
| Can I place an order without
registering my account? |
| How can I place an order
without using my credit card? |
| Why
do I sometimes get this message - "There are more number of shoppers than the shop
can allow!! Please come back after some time."? |
| What
should I do if I forget my password? |
| What is a default shipping address?
|
| You may have specified more than one
shipping address in your account information. The default shipping address is the address
to which your order will be shipped unless you select another shipping address for this
order. |
|
| What is a default credit card? |
You may have specified more than one
credit card in your account information. The default credit card is the card that will be
charged with the value of your order unless you select another credit card to be charged
for this order.
|
|
| Can I change the expiry
date of a credit card in my list? |
| Yes. To update credit card
information, click on Account Info. Click on Credit Card Details button in the Account
Info page. Select the card from the list and click on Update Credit Card button. |
|
| Can I have more than one billing address?
|
| No. You cannot have more than one
billing address. But you can change your billing address by editing it. |
|
| Can I have more than one shipping address?
|
| Yes. You can specify as many
shipping addresses as you want. |
|
| Why do I have to select
a tax zone with my billing address? |
| The taxes on your order depend on
the tax zone that you belong to. You must select the tax zone that your billing address
falls in for this purpose. |
|
| How can I add a shipping
address to my address list? |
| To add a shipping address, click on
Account Info. The details of your account are displayed. Click on the Add New Shipping
Address button to add a new shipping address. |
|
| Can I delete an address from my
address list? |
| No. You cannot delete any address but you could change it by
editing it. |
|
| How do I make changes to an address
in my list? |
| To edit an address, click on Account Info. The details of
your account are displayed. Click on the Edit button below the address that has to be
changed. |
|
| How do I check the status of my order?
|
| To check the status of an order, click on the Order Tracking
button. If you know your order number, enter it and click on the View Order button. If you
do not know your order number, click on the Order Summary button; all the orders you have
placed with us (both through the web and through other means) are listed. Click on the
order number whose status you want to check. The order details are displayed along with
the tracking numbers for the shipments made. |
|
| How
do I cancel an order? |
| To cancel an order, you must contact
our customer service executive either by mail or through telephone and they will give you
further information. |
|
| As a registered
customer, what are my other benefits? |
| As a registered customer, you become
entitled to special discount schemes and promotional pricing offers. These schemes would
become available to you not only on orders you place at our web store but also to orders
through other channels. |
|
| I
already have an account with you. Do I need to register myself again on your web store?
|
| No. If you already have an account
with us, contact our Customer Service; they will give you your login name and password.
You can login and then change your password. |
|
| Can I place an order without
registering my account? |
| Before you place an order with us,
you must register with us. We understand how valuable your time is and our registration
has been designed to take up not more than a few minutes of your time. Once you have
registered with us, you need not give your address and credit card details on future
visits to our shop. This will save you the trouble of entering this information on every
purchase you make from us. |
|
| How can I place an order
without using my credit card? |
| The other ways of paying for an order without using Credit card is by C.O.D, Check, Wire Transfer etc, depending on what kind of other payment methods the merchant has enabled for your Online Shopping. |
|
| Why
do I sometimes get this message - "There are more number of shoppers than the shop
can allow!! Please come back after some time."? |
| This message will appear if the
number of customers in the on-line shop exceeds the number that can be handled by the
system. This message is displayed to any customer who visits the shop after the limit for
permissible shoppers has been reached. |
|
| What should I do if I forget my password?
|
| If you forget your password, click
on the Forgot Password link in the Account login page. Your password will be mailed to the
e-mail address that you have given as part of your account information. |
|
| Availability and Shipping |
|
| Pricing
And Discount |
|
| Payment
Options |
| You may pay for your purchase either
through credit cards or Microsoft Wallet. If you prefer to pay through some other means
such as check or cash; please select Other as your payment option. Your order will be
created. You can send us the payment to our address. Please quote the order number when
sending your payment. If you need any help, contact our customer service representative. |
|
| Our
Returns Policy |
| Our returns policy is specified in
the Terms of Sale. For further details, click here. |
|
| Tracking
your order |
Click on the Order Tracking button.
If you know your order number, enter it and click on the View Order button. If you do not
know your order number, click on the Order Summary button; all the orders you have placed
with us (both through the web and through other means) are listed. Click on the order
number whose status you want to check. The order details are displayed along with the
tracking numbers for the shipments made. To track the shipment, you must go to the web
site of the shipping carrier.
|
|
| Sales Tax
|
|
The Sales Tax is calculated based on various options set by your merchant. This could be based on the Tax
Component, Jurisdiction, Tax Rules or on tax calculated on customer class, product, document rate etc.
|
