What is a default shipping address?
You may have specified more than one shipping address in
your account information. The default shipping address is the address to which your order
will be shipped unless you select
another shipping address for this order.
What is a default credit card?
You may have specified more than one credit card in your
account information. The default creditcard is the card that will be charged with the
value of your order unless you select another creditcard to be charged for this order.
Can I change the expiry date of a
credit card in my list?
Yes. To update credit card information, click on Account
Info. Click on Credit Card Details buttonin the Account Info page. Select the card from
the list and click on Update Credit Card button.
Can I have more than one billing
address?
No. You cannot have more than one billing address. But you
can change your billing address by editing it.
Can I have more than one shipping
address?
Yes. You can specify as many shipping addresses as you want.
Why do I have to select a
destination zone for each address?
Unlike some other web stores, we display the shipping
charges on your order as soon as you pick your delivery method. This will tell you the
total value of your order inclusive of shipping and taxes. Selecting a destination zone
helps us to be more accurate in our calculations of shipping charges.
If you live in the USA, the sales tax levied on a customer
depends on the tax jurisdiction he comes under. For instance, if you purchase items for
use in the State of California, USA, you
would be charged California Sales Tax. If you live outside the USA, the taxes you pay
depend on the country you live in. The tax zones are the various jurisdictions under which
you could fall.
Why do I have to select a tax zone
with my billing address?
The taxes on your order depend on the tax zone that you
belong to. You must select the tax zone that your billing address falls in for this
purpose.
How can I add a shipping address to
my address list?
To add a shipping address, click on Account Info. The
details of your account are displayed. Click on the Add New Shipping Address button to add
a new shipping address.
Can I delete an address from my
address list?
No. You cannot delete any address but you could change it by
editing it.
How do I make changes to an address
in my list?
To edit an address, click on Account Info. The details of
your account are displayed. Click on the Edit button below the address that has to be
changed.
How do I check the status of my
order?
To check the status of an order, click on the Order Tracking
button. If you know your order number, enter it and click on the View Order button. If you
do not know your order number, click on the Order Summary button; all the orders you have
placed with us (both through the web and through other means) are listed. Click on the
order number whose status you want to check. The order details are displayed along with
the tracking numbers for the shipments made.
How do I cancel an order?
To cancel an order, you must contact our customer service
executive either by mail or through telephone and they will give you further information.
What are the benefits of
registration?
As a registered customer, you become entitled to special
discount schemes and promotional pricing offers. These schemes would become available to
you not only on orders you place at our web store but also to orders through other
channels.
I already have an account with you.
Do I need to register myself again on your web store?
No. If you already have an
account with us, contact our Customer Service; they will give you your login name and
password. You can login and then change your password.
What are the benefits of
registration?
Before you place an order with us, you must register with
us. We understand how valuable your time is and our registration has been designed to take
up not more than a few minutes of your time. Once you have registered with us, you need
not give your address and credit card details on future visits to our shop. This will save
you the trouble of entering this information on every purchase you make from us.
How can I place an order without
using my credit card?
The other ways of paying for an order without using Credit card is by C.O.D, Check, Wire Transfer etc, depending on what
kind of other payment methods the merchant has enabled for your Online Shopping.
Why do I sometimes get
this message -"There are more number of shoppers than the shop can allow!! Please
come back after some time."?
This message will appear if the number of customers in the on-line shop exceeds
the number that can be handled by the system. This message is displayed to any customer
who visits the shop after the limit for permissible shoppers has been reached.
What should I do if I forget my password?
If you forget your password, click on the Forgot Password
link in the Account login page. Your password will be mailed to the e-mail address that
you have given as part of your account information.
Sales Tax
The sales Tax is calculated based on various options set by your merchant. This could be based on the Tax
component, Jurisdiction, Tax rules or on tax calculated on customer class, product, document rate etc.
Availability And Shipping
Pricing And Discount
Payment Options
This Site accepts the following cards: Visa, Master Card, American Express and Discover etc.
You may also pay through C.O.D, Check or Wire Transfer depending upon the Merchant Settings.
Our Returns Policy
Our returns policy is specified in the Terms of Sale. Click on the Order Tracking button. If you know your order
number, enter it and click on the View Order button. If you do not know your order number,
click on the Order Summary button; all the orders you have placed with us (both through
the web and through other means) are listed. Click
on the order number whose status you want to check. The order details are displayed along
with the tracking numbers for the shipments made. To track the shipment, you must go to
the web site of the shipping carrier.
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